Subscription & Refund Policy

Effective October 13, 2026 · Version 2026-10-13

Current beta and test mode

When Billing says Test mode, purchases are simulated, no real card charge occurs, and test credit cannot fund live AI. Real paid launch is separately controlled. Current beta practice remains available while the paid feature set is prepared; proposed future practice limits are not promises of currently enforced limits. Read the feature description at checkout before paying.

Subscription price and renewal

The listed membership price is US $15 per month or US $150 per year. A yearly plan is charged as one $150 payment, not monthly installments. When live billing is enabled, the selected subscription automatically renews and charges the selected amount at the same interval until you cancel. The checkout displays the amount due, including any applicable tax. We will disclose any price change and give notice or obtain consent as required before charging a changed recurring price. AI credit is separate from membership; membership does not include unlimited AI.

Canceling your subscription

Open Subscription & AI credit and choose Manage billing & cancellation to cancel renewal online in Stripe's billing portal. Cancel before the next renewal to avoid the next charge. Access continues through the paid period; cancellation does not automatically refund the current period or delete your data. If cancellation controls fail, contact us promptly through Contact and include the account email and date of the attempted cancellation. Do not include card details.

Subscription refunds

Contact us to request review of a subscription refund, including a billing error, duplicate or unauthorized charge, or a substantial service problem. Subscription refunds are reviewed separately from AI-credit refunds; the beta does not promise an automatic prorated subscription refund for ordinary cancellation. Nothing in this policy limits refunds or other remedies required by applicable law. We will communicate the outcome of your request.

Purchased AI credit

Available top-ups are $5, $10, and $20 in U.S. dollars. An active subscription is required to buy and spend purchased credit. After membership ends, remaining credit is retained and may be refunded or used after reactivating membership. Purchased credit has no scheduled expiry and cannot be transferred to other users, used outside ExamKinetics, or exchanged for general cash withdrawals. Returning an unused purchase to its original payment method is a refund, not a transferable payment account.

AI charges and safety limits

The current service premium is 25% on verified API usage cost. A paid request shows its model, reasoning effort, premium, and maximum charge for approval before it runs. Actual verified usage is settled up to that approved maximum; differences between the maximum and settled charge are released. Rates and the premium may change for future requests, with the applicable quote shown before approval. An unconfirmed request may keep its maximum amount reserved until its outcome is reconciled; a reservation is not a final settled charge. Contact us if a reservation appears stuck.

Daily, monthly, concurrency, and per-request safety limits can pause paid AI even when you have a balance. Your remaining credit is retained. A small free allowance is subject to separate limits and is not purchased credit or refundable money. Additional free allowance requests are subject to review and are not guaranteed. With prepaid AI disabled, the site does not silently spend purchased credit.

Refunding unused AI credit

Use Refund unused AI credit on the Billing page to select a paid top-up and request an amount. A request cannot exceed the available unused wallet balance or the amount of that purchase not already refunded. Requests use whole cents; a smaller fraction remains in the wallet. Only one request may be open per account at a time. The amount is reserved immediately so it cannot also be spent while awaiting review.

The operator reviews the request. Approved refunds go to the original payment method. ExamKinetics absorbs the original payment processing fee rather than deducting it from the approved refund. Credit already used is generally nonrefundable, except for billing corrections or remedies required by law. If a request is rejected or Stripe confirms the refund failed or was canceled, its reservation is released. Pending or uncertain refunds remain reserved while their status is checked. Bank processing can take additional time after approval; the Billing page distinguishes requested, pending, and succeeded status.

Refunds, disputes, and support

A confirmed refund removes the corresponding AI credit. A payment dispute may suspend associated credit while it is investigated; do not spend credit for a payment you are also reversing. We do not issue the same refund twice. You may contact us without holding an active subscription. Use Contact for payment support and include an account email and receipt reference if available. Never send passwords, secret keys, or full card numbers.